Lifecycle Management Support
Support Every Aspect of Your IT Infrastructure
Strengthen Year-Round Operational Response
Reinforce business continuity with a fully supported and responsive integrated services stack focused on actively addressing mission-critical software challenges, generating superior outcomes and delivering compelling ROI.
CLIENT SUCCESS STORY
Unlocking the Digital Workforce for a Multi-Billion Dollar Healthcare Organization
A Fortune 100 healthcare company approached Pinnacle Mutual Consulting LTD to automate processes in patient record keeping and to streamline workflows. Using Robotic Process Automation (RPA), We built an automation solution fully supported by a RUN team around the clock. Now, thousands of patient records are updated every day, unlocking the true potential of a digital workforce.
CAPABILITIES
Service Level Management for Business Continuity
Move beyond incident management to critical maintenance with next-level Service Level Management. Leverage automation of fixes, failure prediction and incident lifecycle management to retain full control over your business.
Monitoring & Operational Response
Transcend service desk support to total incident ownership that fosters IT-business alignment, improves asset management, and increases operational efficiency. End-to-end ITIL-aligned processes and SOC 2 Type II audit compliant methodologies provide full-stack support for all technologies and environments 24x7x365.
Robotic Process Automation (RPA)
Automatically resolve ticket problems with RPA. Quick to implement with zero operational downtime, RPA improves productivity, quality, and consistency, allowing your team to focus on higher impact services and business initiatives.
Business Process Outsourcing (BPO)
Increase the speed, efficiency and effectiveness of your processes. Dedicated, skilled professionals support platform continuity, operations governance, organizational change management, program orchestration, and process automation.
CLIENT SUCCESS STORY
Supporting the Players that Support a Company
A leading gaming developer – creator of one the most-played PC games in the world and a key driver in the explosive growth of e-sports – enlisted Pinnacle Mutual Consulting to provide player support for its gaming catalog. Players are the foundation of this company, so keeping them happy is a top priority.
Pinnacle Mutual Consulting’s team works directly with global VMs to support delivery in the following areas:
Key Results
- Player first contact support
- Community platform moderation – forum and social media moderation
- Project management, organizational change management
- Process design, operations governance, and program orchestration
- 24x7x365 support
CLIENT SUCCESS STORY
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How Can We Help?
Contact us to request a quote or to schedule a consultation with our team.